Official-process guide

Your account is frozen. Start with written facts.

Unhold is not a government service, a law firm, or a substitute for a lawyer. It helps you prepare a clear package; the bank and competent authority decide what happens to a hold.

Important limit

The Ministry of Home Affairs has confirmed that an NCRP-CFCFRMS SOP exists. However, Unhold has not treated its exact timelines or remedies as a promise for your individual case. Do not send a legal demand copied from the internet without confirming the facts and getting independent advice where needed.

What to do first

Ask your bank in writing for the exact amount under hold, the date, the ordering authority, and the NCRP/FIR or other reference number.
Submit the request at your branch and keep a stamped acknowledgement or email receipt. Do not rely only on a phone call.
Keep the original notice and statement. Save the freeze message, a relevant account statement, and any prior complaint acknowledgement.
If you are reporting cybercrime or are a fraud victim, use the official citizen portal or call 1930 promptly. A report is not a guaranteed account-release mechanism.
Escalate only with the written record. Use your bank's published grievance process. If the issue concerns a bank service deficiency and the bank has not resolved it, consider the RBI CMS. Seek independent legal advice for a court remedy.

Use only citizen-facing official sites

Do not try to sign in to internal I4C, ICJS, or Bank/FI staff portals. They are not public citizen submission forms.

What Unhold does and does not do

Unhold can organize your documents, generate a copy-only draft, and keep your own record of steps. It does not contact the bank, police, RBI, or government systems; authenticate a document; decide whether a freeze is lawful; or promise an outcome.